Domestic Shipping Policy
Shipment processing time:
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates:
At the current time Samurai Tools USA ships all tools for FREE in the USA via standard USPS delivery. If you wish to have your order shipped via any other method* please contact us before ordering. Delivery delays can occasionally occur. Samurai Tools USA only ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses. We currently do not ship orders outside of the U.S.A.
* Overnight delivery is only available for orders with delivery addresses within the continental United States.
Shipment confirmation & Order tracking:
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes:
Samurai Tools USA is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Samurai Tools USA is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy:
We currently do not ship outside the U.S.